Covid-19 Declaration

The aim of this declaration is to prevent the spread of coronavirus and protect both therapist and client.

You are recommended, in the first instance, to follow Government guidelines which can be found here:



If you have any of the following symptoms, please contact your therapist to reschedule or change to an online appointment.

A high temperature– this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

A new, continuous cough– this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

A loss or change to your sense of smell or taste– this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If you have recently returned from overseas from any of the high-risk areas listed on the government website within the last 14 days you are advised to self-isolate. This may mean that you will need to postpone your face to face appointment with me or arrange an online session. Please contact me for further details.

If you sit within one of the high-risk groups, I would recommend you have online sessions with me until further notice.

I will undertake full infection control measures in my clinic. However, if you are not 100% comfortable attending your appointment in person I will be happy to move to online at short notice.

Please use hand sanitiser on arrival, and please feel bring a mask for you to wear during our session. The 1 metre + social distancing rule will be in place in my clinic, and I will wear a mask too.

Please use the bathroom before arriving for your appointment.

Please bring your own bottle of water to the appointment as refreshments can no longer be provided.

As an extra layer of protection during this time I will not be shaking hands when we meet.

Fresh linen will be used for each client as additional infection control measures.

Please arrive for your appointment at the exact time agreed, to allow for cleaning between clients to take place and ventilation of the room.

Avoid crossing other clients on the stair and path leading up to the clinic.

Individuals waiting to pick up or drop off a client to their session must remain outside the premises in the open air, whilst observing social distancing.

Individuals are to attend appointments on their own, unless they are a parent attending with a client who is a minor. In such circumstances, only one adult from the household should attend with the minor.

Payments where possible should be via bank transfer upon invoice.

The Government advice about COVID-19 is constantly evolving, with that in mind this information is subject to change as required.

Confidentiality Clause

In the event Lisa Heaton (Therapist) contracts coronavirus.

If I contract Covid-19 I will be obliged to inform the health authorities of everyone I have been in contact with. I will need to share your name and contact details, but I will not disclose the nature of our relationship. You may be contacted by the Health Authority for further details and additional contact information. By signing this agreement you are agreeing to waver your rights under GDPR.

If I become incapacitated due to Covid-19, you will be contacted by a trusted third party informing you.

Infection control policy

•It is the aim of Lisa Heaton Hypnotherapy to maintain the highest standards of infection control at all times, especially during the COVID-19 Pandemic. My aim is to ensure that, as far as is reasonably practicable, clients are protected from the spread of infection.

•In the case of an outbreak of infection I may employ a widespread use of antiseptic hand wash.

•Clients will be asked to wear protective gloves and face coverings. Clients will be asked to wash their hands before attending an appointment.

•Where necessary, I may work in collaboration with any local infection control agencies and experts such as (GP/local infection control teams) in line with the Governments track and trace guidelines.

•Lisa Heaton Hypnotherapy has a duty to ensure that the premises where clients attend their appointments are kept clean and hygienic.

COVID-19 Risk assessment

Please see the latest Covid-19 Risk Assessment document (Download it)